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Compliments and Complaints

Compliments
A selection of some of the many the school received last academic year

Student progress – ‘I just wanted to drop you an email to let you know how pleased I am with ‘I’s’ progress this year. He has settled in well and is really enjoying school. He often comes home very enthusiastic about his day and happily chats to me about it.’

Quality of Teaching – ‘Thank you so very much for the wonderful and inspiring teaching you have given to ‘M’ this year. It is a joy to see him beginning to fulfil his potential and grow in confidence in his abilities at last, as well as developing his love for language and writing.’

Newsletter -‘Absolutely brilliant…..this gives a really good idea of just how much is going on at the school. A great step forward in communication’

6th Form – ‘I think Gretton 6th form is the jewel in Grettons crown, it is a freeing experience which has allowed ‘K’ to start to shine’

Christmas Show – ‘Well done Gretton’, ‘Wow! What detail! A feast for the eyes’, ‘It was a triumph! Great performance. Great directing and producing’, ‘A thoroughly entertaining afternoon.  A wonderful interpretation of a brilliant story. A fantastic contribution from all the cast and support to the production.  A highlight in the Christmas diary this year. Brilliant just brilliant’, ‘I have been to every performance since ‘I’ started at Gretton and it never ceases to amaze me what a fantastic job everybody does to make it all happen both on stage and behind the scenes.
It is always a highlight for me to see ‘I’ up on stage performing and enjoying it, but seeing the other pupils and staff joining in together never fails to make me smile.
Thank you for all you do in building up ‘I’s’ confidence and really making him feel part of the Gretton team. Keep doing all you are doing, you are doing and amazing job’.

Student Comments – ‘I feel that within this year I’ve matured and grown up so much, I’ve learned much more about things and I am really looking forward to 2017′

Local Authority Comments – ‘Thank you Tina and all the best for the future as you continue to develop your excellent provision.’

Parent Tour of School comments – ‘Many thanks for showing me around on Tuesday, I really loved the atmosphere and ethos of your school. The staff I saw and met were amazing, so focused and dedicated.  I think your school would definitely suit my son and his needs as well as offering him opportunities and ensuring he reaches his full potential.’

Assessments – ‘I’d just like to say your assessment team are amazing.  I think this is the most accurate and in depth insight into ‘J’ that we’ve ever had from any professional!  We have everything crossed that he will soon be joining your school.’

Visitors – ‘I visited the school today as part of the WI.  It was a pleasure to be shown around the School and to meet the pupils and dedicated staff.  The enthusiasm and commitment of both staff and pupils was very evident.  I learned so much about the school and it’s aims.  Thank you for the opportunity and also the delicious lunch’

Parents – ‘I am so overwhelmed by the difference your school is making.’

Complaints

All parents are provided with the complaints policy in the Welcome Pack.

A full copy of the complaints policy is also available from the school office, and all complaints are recorded and kept confidentially.

Academic Year 2013 – 2014

Gretton School received 10 complaints, 2 were resolved at the informal stage, 8 were resolved at the formal written stage.

Academic Year 2014 – 2015

Gretton School received 11 complaints, 4 were resolved at the informal stage, 7 were resolved at the formal written stage.

Academic Year 2015 – 2016 

Gretton School received 5 complaints, 1 were resolved at the informal stage, 4 were resolved at the formal written stage.

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